Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.
At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects all parts of the trip – from accommodation to transport, tickets, tours and more.
A About the role
We’re looking for a UX Writer with at least 3 years of experience shipping products to join our growing UX Writing and Content Design community of over 70 writers across our Bangalore and Amsterdam offices. This role is within our Flights space, a dynamic, complex, and exciting product area with innovation at its core. Flights is one of the biggest impact areas for the business and its future growth.
In this role, you'll partner directly with highly iterative product teams, while enjoying the support, community and resources of a large, experienced UX organisation made up of nearly 200 writers, designers and researchers. You’ll work closely with a UX Writing Manager for your area who will support you in your growth and development.
UX Writers at Booking.com write clear and concise quality messaging that considers the end-to-end user experience. You need to be an excellent communicator and collaborator – we work in a dynamic and diverse environment where inclusivity, openness and humility are key. Almost everything you write will be translated into 44+ languages and dialects, and you’ll need to work closely with peers and stakeholders like Marketing, Brand and Legal to deliver at velocity and scale.
To learn more about working as a UX Writer at Booking.com check out B.Writes, our Medium publication.
Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes.
Key Job Responsibilities and Duties:
Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics
Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences
Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations
Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines
Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing
Role Qualifications and Requirements:
You have a minimum 5 years relevant experience in UX Writing – this includes past experience working in e-commerce or data-driven product teams
You have a native level fluency in English
You have a portfolio that demonstrates your UX writing experience
You’re a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences
You write copy that is intuitive, futureproof and scalable
You are technically savvy, with an understanding of experimentation and deriving data and insights from quantitative and qualitative research
You have a can-do attitude and work well independently and in a team
You’re self-driven and take ownership of your ideas to solve challenging problems in an evolving environment
You thrive on feedback, responding with creative thinking and iterations
You enjoy working with people of diverse backgrounds, cultures and disciplines
You are a strong communicator with an eye for detail
You are able to prioritise multiple projects and stakeholders
You have an interest in AI
Application Process
- The interview process will entail a total of 3 interviews. We require a portfolio or slides about 1-2 of your past projects.
Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law.
Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.